Indicator- FL Memo online

Indicator - FL Memo

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Questions about a current newsletter subscription |   Questions regarding your order

Questions about a current newsletter subscription

Updating your personal details…

Use this form to notify us of a change of address. We will send the next issue of your newsletter to your new address. Click here to see all our contact details.

Moving abroad…

You can even receive our newsletters if you live outside the UK, though there will be an additional postage charge. Please contact our Customer Services department for more information.
Click here to see all our contact details.

Your subscriber number…

Please mention this number when contacting Indicator - FL Memo Ltd. This will allow us to answer your questions quickly. Your subscriber number was sent to you at the start of your subscription and is also printed on the envelope containing your newsletter (directly above your address).

You've not received your newsletter…

Summer and Christmas periods
During the summer and Christmas periods our publishing schedule is amended. Details of the next issue to be published will be included on the front page of your newsletter.

Problems with delivery
If your newsletter is not arriving on time please contact us. We will do our very best to solve the problem.
Click here to see all our contact details.

Forgotten to pay
We might have cancelled your subscription because we have not received your payment. If this is the case, please forward your payment and we will send the missing issues.

Ordering missing issues…

If you are missing a newsletter issue from your paid subscription, we will send it to you free of charge. Contact our Customer Services department. Don't forget to mention your subscriber number, the title, year and issue of the missing newsletter.

Ordering an extra ring-binder…

Use this form to order an extra ring-binder to file your newsletters. When you renew your subscription you will automatically receive a free ring-binder for the next year of issues.

Start of a subscription…

We process every subscription immediately. A newsletter subscription starts with the first issue following your order. The invoice and ring-binder will be sent to you separately by post.

Renewing your subscription…

We will send you an invoice for a new subscription year. If you pay this promptly, your subscription will be renewed without interruption. When you renew, you will also receive a new ring-binder.

Subscriber discount…

If you already have an active subscription, you're entitled to a discount on each extra subscription or when you order a book or Special Report, unless otherwise stated. This discount remains valid for as long as the first subscription is running. There's only one condition: the extra subscription should have the same delivery and invoice address as the first one. This discount cannot be combined with other promotional offers.

Trial offers for newsletters…

Trial offers for newsletters (paper + digital) are only valid for new subscribers and can be taken only once.
After your six-month trial period you decide, without any obligation whatsoever, whether to continue your subscription for another six months at a special price. To guarantee uninterrupted delivery of your newsletter, we’ll send you an invoice. Pay it immediately and your subscription will continue without missing an issue. But if you don’t want to continue, simply ignore the invoice. You really are under no obligation whatsoever.

Special offers for Pro Newsletters…

If you already have a subscription to one of our Tips & Advice Personnel products (Tips & Advice Personnel, tipsandadvice-personnel.co.uk or employers-advice.co.uk), you'll benefit from an exclusive discount to Payroll Professional and HR Professional.
If you already have a subscription to one of our Tips & Advice Tax products (Tips & Advice Tax, tipsandadvice-tax.co.uk or tax-saving-advice.co.uk), you'll benefit from an exclusive discount to Tax for Professionals.
These special offers cannot be combined with any other promotion and are only valid if you are a new subscriber to the Pro newsletter.

Full-refund guarantee…

You can cancel your subscription at any time before the end of the subscription period. You can do this by phone, e-mail, post or fax. We will then refund the unused part of your subscription (unless other conditions applied at the time of subscribing).

14 days to reconsider…

You have up to 14 days after receipt of the first issue of your newsletter, to cancel. You can do this by phone, e-mail, post or fax. You must return your order to us in its original packaging within 14 days. You are responsible for delivery charges.

Payment…

When you subscribe to a newsletter we will always send you an invoice. This means that you do not have to pay immediately. Payment methods are detailed on the reverse of the invoice. If you pay online, you will receive an invoice confirming your payment.

Ordering a copy of your invoice…

Fill out this form to order a copy of your invoice.
Click here to see all our contact details.

Your subscription is tax deductible…

A subscription to a newsletter may well be tax deductible. If in doubt, speak with your accountant.

Cancelling your newsletter subscription…

If you don't wish to renew your subscription, you can cancel by phone, e-mail, letter or fax. Click here to see all our contact details.

Other questions…

Haven't found the answer to your question? Please contact our Customer Services department. They'll be happy to help.
Click here to see all our contact details.

 

Questions concerning a current subscription  |   Questions regarding your order

Questions regarding your order

Prices, discounts, conditions, extras…

Useful information concerning all our publications can be found on this website. In your shopping basket, we repeat the most important details of your order. The prices stated don't include VAT. UK delivery is always included.

Forwarding a publication abroad…

You can even receive our publications if you live outside the UK, though additional postage charges will apply. Please contact our Customer Services department for more information.
Click here to see all our contact details.

Start of a subscription…

We process every subscription immediately. An online subscription usually starts upon ordering, unless stated otherwise.

Delivery period…

We will process your order immediately. If there are any problems, we will contact you immediately. The invoice will be sent together with the publication.

Payment…

When you subscribe to an online product or you order a publication, we will always send you an invoice. This means that you do not have to pay immediately. Payment methods are detailed on the reverse of the invoice. If you pay online, you will receive an invoice confirming your payment.

Tax deductible…

The cost of an order may well be tax deductible. If in doubt, speak with your accountant.

14 days to reconsider…

You have up to 14 days after receipt of your order to cancel. You can do this by phone, e-mail, letter or fax. You must return your order to us in its original packaging within 14 working days. You are responsible for delivery charges.
Click here to see all our contact details.

Returning a Memo book…

Our Customer Services department can arrange for a courier to collect your Memo book free of charge. Please keep the receipt the courier will give you in case any problems occur.
If for any reason the courier fails to pick up the book at the agreed time and place, please contact our Customer Services department who will re-arrange a pick up.
Invoices will be credited within 2 weeks of the Memo book(s) being returned. A credit note will be issued to you if requested. Your login will be disabled.
Whilst your order passes through our returns process, please disregard any reminders you may receive.

Other questions…

Haven't found the answer to your question? Please contact our Customer Services department. They'll be happy to help.
Click here to see all our contact details.